Customer Launch Manager
ProsperOps is seeking a Customer Launch Manager with FinOps expertise to lead new customers through a world-class onboarding journey. Your mission will be to ensure a seamless transition from signed contract to fully onboarded, guiding customers through the ProsperOps platform, core FinOps concepts, and discount management strategies.
This role is perfect for someone who combines FinOps practitioner knowledge with a customer-first mindset. You’ll translate complex cloud cost optimization concepts into simple, actionable steps for customers, ensuring they feel confident, supported, and set up for long-term success.
Responsibilities
- Own the onboarding experience: Manage the end-to-end onboarding process for new customers, ensuring fast time-to-value and a strongly positive first impression
- Support customers with technical items to include completing per-cloud technical setup, ensuring permissions (e.g., IAM roles, stacksets) and integrations like single sign-on are configured smoothly
- Cross-functional collaboration: Partner with Sales, Customer Success, and Product teams to create smooth handoffs, anticipate customer needs, and feed onboarding insights back into our processes and roadmap.
- Continuous improvement: Standardize onboarding best practices, refine playbooks, and introduce improvements that reduce friction and scale the onboarding experience
Requirements
- FinOps practitioner experience: Strong familiarity FinOps and specializing on any hyperscale Cloud
- Customer-facing skills: Exceptional written and verbal communication, with the ability to explain technical concepts in business-friendly terms
- Project management mindset: Organized, detail-oriented, and skilled at juggling multiple customers and timelines while never losing sight of the details
- Problem solver: Ability to quickly identify pain points, remove blockers, and ensure progress.
- Analytical comfort: Proficiency with spreadsheets and comfort working with financial and usage data
- Startup mentality: Curious, proactive, and energized by working in a fast-paced, high-growth environment
About Us
ProsperOps is the category leader in autonomous cloud cost optimization, founded by the leaders behind Rackspace’s AWS Managed Services Business. We use sophisticated algorithms, AI, and automation to generate world-class savings outcomes while minimizing our customers' risk. We have over $1Billion of AWS compute spend under management and serve sophisticated AWS teams at Drift, Betterment, and Tech Data, as well as leaders in the Gartner Cloud Services Magic Quadrant.
Package
- Competitive salary
- Long-term incentive program
- Unlimited PTO
- Benefits including medical and dental insurance, 401(k)
- Career growth opportunities as an individual contributor to team leader
- Work from home (we're a fully remote team)
- Opportunity to be an early part of and shape a start-up culture
Salary Range
- $90K-$130K based on skills and experience
Location
- US Only
Equal Opportunity Statement
ProsperOps is an equal opportunity employer and is committed to building an inclusive and diverse team. We welcome applicants from all backgrounds and experiences.