ProsperOps is seeking a Technical Account Manager with deep FinOps expertise to ensure that our customers realize the full value of the ProsperOps platform. Your job duties will include explaining how our complex service works in simple terms to customers, maintaining key customer relationships, and working with customers on peripheral FinOps tasks - like helping them to demystify their AWS invoice or working with billing data. The ideal candidate will have a passion for customer service and possess experience with AWS discount instruments. This role reports to the VP of Operations and Customer Experience and starts as an individual contributor (but can grow to a team leadership role).
Responsibilities
- Onboarding/implementation support
- Addressing general support inquiries and ad hoc requests with customers
- Forming and maintaining strong relationships across key customer personas
- Communicating value and monitoring performance metrics/KPIs to include conducting periodic business reviews
- Introducing new products/features and oversee the solution upgrade process
Requirements
- Customer obsession - you are detail oriented with strong written and communication skills
- Problem Solver - you can cull the relevant details and solve for the essence of the problem
- Fastidious – you're organized, care about the details, and seldom make mistakes
- Unafraid of Math - you are comfortable working with numbers and ad hoc spreadsheet analysis
- Startup mentality – high integrity, curious, positive attitude, and strong work ethic
- Familiarity with Amazon Web Services and FinOps concepts to include Savings Plans and Reserved Instances
About Us
ProsperOps is the category leader in autonomous cloud cost optimization, founded by the leaders behind Rackspace's AWS Managed Services Business. We use sophisticated algorithms, AI, and automation to generate world class savings outcomes while minimizing our customers' risk. We are approaching a billion dollars of AWS compute spend under management and serve sophisticated AWS teams like Drift, Betterment, and Tech Data, as well as AWS' largest resellers.
Package
- Competitive salary
- Work from home
- Long-term incentive program
- Career growth opportunities
- Benefits, including medical and dental insurance, 401(k)
- Opportunity to be part of and shape a start-up culture